Frequently Asked Questions

1. Contact the City of Lacombe by phone at 403-782-6666 or in person at least two business days prior to either the possession date or the date that you are responsible for the services.
2. Fill out the printable Utilities Service Agreement Form (PDF) for water, sewer, and garbage.
3. Pay the $39.25 connection fee for your new account. The $39.25 connection fee is charged on the first bill.
4. As of April 1, 2023 all new utility accounts for water, wastewater and solid waste must be in the property owner’s name.  The property owner will be responsible for the payment of the utility accounts.  Owners may sign up using the Pre-Authorized Withdrawl Form (PDF).

Fill and submit the Utilities Service Cancellation Form (PDF) 10 days prior to the utilities cancellation date.

1. First, you need to complete the Utilities Service Cancellation Form (PDF).
2. Next, you need to complete the Utility Service Agreement Form (PDF).

Options include:

• City Hall via credit/debit card, cash or cheque
• Dropbox at City Hall
• Local bank
• Online banking
• Pre-authorized payment plan (see the Pre-Authorized Withdrawal Form (PDF))
• With a credit card through your City of Lacombe online utility account

Please note: For Local or Online Banking, to avoid Late payments and penalties, please allow at least 3 business days for your bank to process your payment before the due date.

Yes. Fill out the Utility Service Disconnect Form (PDF).

Register online for a bulk water "Flowpoint system" account. Follow the directions to access the bulk water station or pay with a credit card at the station.