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1. Council Approved Economic Supports

1. Utility Payment Deferral (3 months) Effective April 2020, the City is suspending late payment penalties on utility accounts. This will give residents and businesses a ‘grace period’ of three months where utility payments can be deferred, after which they have six months to repay the deferred amount. You only need to contact the City if you are on a Pre-authorized Payment Plan; however all ratepayers are encouraged to pay any amount they can in order to minimize utility carry-over payments. To sign up for the program if you are on a Preauthorized Payment Plan, or for more information, call (403)782-1265 or email utilities@lacombe.ca.  
 
2. Tax Installment Payment Plan System (TIPPS) Property Tax Payment Deferral (3 months) This program will give property owners the opportunity to defer their TIPP payments for a maximum of three months (April, May, June), beginning April 2020. If owners miss the April deadline to defer, they can still sign up and defer their May and June payments. When payments resume in July, they will be adjusted to the appropriate amount needed to have the balance paid off in full by December 31, 2020.
 
To sign up for the TIPPS deferral, or if you have questions about the program, please call 403-782-1257, email propertytax@lacombe.ca.

3. Property Tax Deadline Deferral (6 months) The City is moving the property tax deadline from June 30 to December 31, 2020, to provide cash flow relief to residents and businesses financially impacted by the pandemic. Please note that property tax notices will be mailed out in May for those wishing to pay by June 30.  
 
Please Note: Item number 3 applies only to residents and businesses who pay directly the City of Lacombe after receiving their tax notice. It does not apply to financial institutions that remit property tax payments to the City of Lacombe on behalf of property owners. Those who wish to defer tax payments made with their mortgages need to contact their financial institutions.  
 
For more information, please call 403-782-1257 or email propertytax@lacombe.ca.
 
Staff are available to answer any questions you may have:  

• For utilities please call 403-782-1265 or email utilities@lacombe.ca
•    
• For property taxes please call 403-782-1257 or email propertytax@lacombe.ca

2. COVID 19 Tips For Businesses and Organizations in The City Of Lacombe and Surrounding Areas

Consider these tips offered by Economic Developers Alberta

• Don’t panic. Be intentional in your decision-making, to ensure your business continues post pandemic;   

• Keep employees healthy. Review your employee HR policies and assistance plans, and plan for contingencies. Issues to consider include absenteeism, presenteeism, communications, sick leave, employee travel, social distancing, and workplace hygiene;   

• Increase level and frequency of office cleaning;   

• Encourage social distancing. For example, employees should avoid gathering in the lunchroom; 

• Create flexible working arrangements, if you can - consider schedules, locations, and roles;   

• Utilize online programs that allow teams to collaborate and communicate in virtual office environments. Meetings can be done over Skype, Google Hangouts, or Zoom, while real-time collaborations can be done using free platforms like Collabedit;  

• Monitor and preserve cash flow. Look at all the costs of your business, and reduce discretionary and non-essential expenses. Fixed costs such as wages, rent, utilities, financing costs, and tax liabilities are not affected by a decline in sales and need to be properly managed;   

• Mortgage holders, landlords, and vendors may have show tolerance and/or offer deferred payment programs. In some cases, you may be able to explore loan modification programs. Investigate low-interest refinance options for higher priced debt;  

• If you rent space, seek extensions from your landlord if unable to pay the rent on time;   

• Defer capital expenditures, or work with vendors on longer-term financing options;   

• Shore up your line of credit and other assets;   

• Review your business disruption insurance coverage benefits and leverage them. Consult with your property and casualty providers and brokers;  

• Prioritize communications. Provide facts.  Communicate plans to employees, vendors, suppliers, customers, local officials, and media. This should include safety precautions you are taking to ensure stakeholder welfare;   

• Be somber and serious, but do not be overly pessimistic or dramatic. Do not gossip or pass on unsourced rumors or possible fake news without significant caveats;   

• Review and adapt your meetings and convening programs;  

• Review your supply chain options. Many business owners may not realize that their product or service relies on parts or components from China, so understanding your supply chain is a critical first step. Have a Plan B in case of disruptions in service from your primary vendor(s);  

• If you are a vendor, develop contingency plans for production, inventory management, and logistics, not just now, but in terms of lead times and impact over time

• Work with customers and vendors to defer business instead of cancelling it.

3. Insurance and COVID 19 | What to know before talking to your insurance company

Consider these tips offered by Insurance Bureau of Canada

Commercial insurance is complex and specialized, which makes it important that you speak to your insurance representative if you have any questions or need clarification about your coverage. 

Will my standard business policy or business interruption policy cover me for interruptions due to COVID-19?

• Generally, commercial insurance policies and traditional business interruption policies do not offer coverage for business interruption or supply chain disruption due to a pandemic such as COVID-19.    
• Some organizations may have purchased specialized contingent business interruption coverage, stand-alone business interruption coverage and supply chain disruption coverage which may be triggered as a result of the World Health Organization’s declaration of a pandemic.    
• Commercial insurance is complex and specialized and specific to your business which makes it important that you speak to your insurance representative if you have any questions or need clarification about your coverage. 

How does business insurance work?

Property insurance for businesses is designed to protect the physical assets of a business against loss and/or damage from a broad range of causes. There are two basic policy types:   

1. Named perils – covers only loss and/or damage caused by perils specifically listed in the policy, subject to exclusions. Loss and/or damage caused by any other peril is not covered.   
2. Comprehensive – covers loss and/or damage caused by any peril, unless specifically excluded.

What is business interruption (BI) coverage?

BI coverage is an add-on to an existing business insurance policy. In the event of a business temporarily needing to shut down, BI covers continuing expenses or replaces lost profits. There are three types of BI policies: 

1. Gross earnings policy, which pays only until property or damage is replaced or repaired, or stock is replaced
2. Profits form policy, which continues to pay until a business resumes its normal, pre-interruption level (subject to policy limits)
3. Extra expense policy, which is designed for businesses that can remain operational during periods affected by loss and/or damage.

How does BI insurance work?

BI policies are not standardized and include many variants, but most contain language indicating that the insurer will pay for the actual loss of “business income” due to the “necessary suspension” of operations during “the period of restoration.” A number of concepts and nuances come into play, including:

• Physical damage requirement: Most policies require proof that the insured premises sustained physical damage (for example, from fire, heat, flooding or firefighting efforts) that was covered under their property policy, which caused an interruption that resulted in a loss of business income. A business that is interrupted due to the loss of data or a loss of utilities may not have sustained a physical loss. (There is separate utility loss coverage.)
• Period of restoration: If BI coverage is triggered, a significant issue is defining the period of indemnity or, as some policies refer to it, the period of restoration. Most policies will pay business income loss through to the point that the business is restored or when the coverage expires (usually 12 months from the beginning of the interruption). 

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1. Changes to Municipal Amenities & Facilities

 The following municipal amenities & facilities are OPEN to the public:

• City Parks, Playgrounds, Splash Park, City Trail System (To a maximum of 20 people)
• City Hall hours remain the same (Hours have changed M-F 8:30am - 4:30pm, we encourage citizens to conduct City business either online or over the phone) 

The following municipal amenities & facilities are Affected by COVID-19 restrictions:

• The Kinsmen Aquatic Centre is open as June 10. Please visit lacombe.ca/pool for more details.
• The Lacombe Memorial Centre is open for bookings as of June 10

Residents are encouraged to follow social distancing guidelines (keeping a distance of at least two metres/six feet) from others, and practice good hygiene (washing hands often with soap and water for at least 20 seconds, covering coughs, and not touching your face with unwashed hands).

Find out more on how you can help stop the spread of the coronavirus.

Find out more on how you can help stop the spread of the coronavirus.

2. Doing Business with the City of Lacombe

Most City facilities remain closed to the public including the LMC, the Gary Moe Auto Group Sportsplex, the Kinsmen Aquatic Centre and the Lacombe Memorial Centre.

City Hall staff can still be contacted by phone at (403)782-6666 or email at Frontoffice@lacombe.ca

The Lacombe Police Station will be open; however, there is limited public access. Please call the service at (403)782-3279 for general assistance. For emergencies dial 9-1-1.

Residents are encouraged to access City services remotely. If you have a City of Lacombe online utility account you may login and make a payment with:

Your credit card

• Through online banking at your financial institution
• Mailing a cheque, or
• At City Hall, although the City prefers online or through online banking

Property taxes can be paid via:

• Online banking
• Mailing a cheque, or
• At City Hall, although the City prefers online or through online banking
• If you are moving, you can forward your cancellation and service agreement forms via fax or email.

For information or forms regarding utilities, business licenses, building/development permits or other municipal services, please email:

utilities@lacombe.ca

propertytax@lacombe.ca

businesslicense@lacombe.ca

3. Council Approved Economic Supports

1. Utility Payment Deferral (3 months)  Effective April 2020, the City is suspending late payment penalties on utility accounts. This will give residents and businesses a ‘grace period’ of three months where utility payments can be deferred, after which they have six months to repay the deferred amount. You only need to contact the City if you are on a Pre-authorized Payment Plan; however all ratepayers are encouraged to pay any amount they can in order to minimize utility carry-over payments. To sign up for the program if you are on a Preauthorized Payment Plan, or for more information, call (403)782-1265 or email utilities@lacombe.ca.  
 
2. Tax Installment Payment Plan System (TIPPS) Property Tax Payment Deferral (3 months)  This program will give property owners the opportunity to defer their TIPP payments for a maximum of three months (April, May, June), beginning April 2020. If owners miss the April deadline to defer, they can still sign up and defer their May and June payments. When payments resume in July, they will be adjusted to the appropriate amount needed to have the balance paid off in full by December 31, 2020.
 
To sign up for the TIPPS deferral, or if you have questions about the program, please call 403-782-1257, email propertytax@lacombe.ca, or access the form “Tax Installment Payment Plan Deferral Form”  online.
 
3. Property Tax Deadline Deferral (6 months) The City is moving the property tax deadline from June 30 to December 31, 2020, to provide cash flow relief to residents and businesses financially impacted by the pandemic. Please note that property tax notices will be mailed out in May for those wishing to pay by June 30.  
 
Please Note: Item number 3 applies only to residents and businesses who pay directly the City of Lacombe after receiving their tax notice. It does not apply to financial institutions that remit property tax payments to the City of Lacombe on behalf of property owners. Those who wish to defer tax payments made with their mortgages need to contact their financial institutions.  
 
For more information, please call 403-782-1257 or email propertytax@lacombe.ca.
 
Staff are available to answer any questions you may have:  

• For utilities please call 403-782-1265 or email utilities@lacombe.ca
• For property taxes please call 403-782-1257 or email propertytax@lacombe.ca

4. Hand Washing and Hygiene Tips

• Wash your hands often and well. Wash with warm water and soap to remove both visible dirt and invisible germs. Ensure you wash all parts of your hands, including under fingernails. This should take at least 20 seconds.
• Wash your hands before preparing or eating food, after using the washroom, blowing your nose, handling garbage, or touching shared objects.
• Avoid touching your face or mouth with unwashed hands.
• Cough or sneeze into a tissue and dispose of the tissue into a plastic-lined garbage bin. Wash your hands afterwards. If no tissue is available, cough or sneeze into a flexed elbow.
• Clean and disinfect surfaces that are frequently touched.

If you have symptoms, recently travelled outside Canada, or were exposed to someone who has COVID-19, stay home and self-isolate, take the COVID-19 self-assessment and call Health Link 811 if instructed. Do not go to the ER or clinic. If you need immediate medical attention, call 911 and inform them that you may have COVID-19.

5. Kinsmen Aquatic Centre Activity Guidelines

More information about the Kinsmen Aquatic Centre Activity Guidelines can be found in the current KAC guidelines document (PDF). 

For additional information please contact the Aquatics staff by phone at 403-782-1278, or via email aquatics@lacombe.ca.

6. Social Distancing Tips

Together, we can slow the spread of COVID-19 by making a conscious effort to keep a physical distance between each other. Social distancing is proven to be one of the most effective ways to reduce the spread of illness during an outbreak.

This means making changes in your everyday routines to minimize close contact with others, including:

• Avoiding crowded places and non-essential gatherings
• Avoiding common greetings, such as handshakes
• Limiting contact with people at higher risk like older adults and those in poor health
• Keeping a distance of at least 2 arms-length (approximately 2 metres) from others

7. Self Isolation Tips

Who should self-isolate?

You must self-isolate for 14 days if you:

• Recently returned from travel outside of Canada, even if feeling well (this means staying separated from anyone who did not travel with you, including household members)
• Are a close contact of someone who has tested positive for COVID-19
• Have been asked by a health care professional for another reason

If you become sick, you must self-isolate for 10 days from the beginning of any symptoms or until you are feeling well, whichever takes longer. If you have symptoms, like a dry cough, fever, fatigue or difficulty breathing:

• Stay home and self-isolate - do not go to an ER or clinic
• Take the COVID-19 self-assessment
• Call Health Link 811 if instructed

8. Supporting Mental Health Information

The outbreak of coronavirus (COVID-19) may be stressful for people. Fear and anxiety about a disease can be overwhelming and cause strong emotions in adults and children. Coping with stress will make you, the people you care about, and your community stronger. Here are some links which might help you or someone you know.

• Anxiety Canada provides access to tools and resources to help Canadians manage anxiety. Visit https://www.anxietycanada.com/ for more information
• AHS text line: Provides a positive set of daily messages including advice and encouragement helpful in developing healthy coping skills and resiliency. Text COVID19HOPE to 393939
• AHS Help in Tough Times Webpage: Provides a range of resources for citizens. Visit Alberta Health Services for more information
• Canadian Mental Health Association: Provides a wide range of resources for mental health supports related to COVID-19. For more information, visit the Canadian Mental Health Association website

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1. What are the recent changes to the Community Standards Bylaw?

Noise
“Heavy Equipment” means machinery such as backhoes, graders, dump trucks etc. used for snow clearing purposes; contractors using heavy equipment carrying on snow removal from commercial, industrial or institutional sites.

Grass and Weeds
Cut the grass and weeds before it exceeds eight (8) inches in length;

Overhanging Trees and Shrubs
Prune any overhanging trees in alleyways to the height of 4 meters (13 ft) from the ground. Prune any trees overhanging sidewalks to a height of 2.4 meters (8 ft) from the ground. All shrubs or bushes adjacent to public sidewalks must be trimmed to be a minimum of 15 cm (6 inches) away from a public sidewalk so as to not impede pedestrian traffic. Prune any trees or shrubs that, in any way, interfere with or endanger visibility to street signage or roadways, or interfere with sidewalk or roadway clearance or any lines, poles, conduits, pipes, sewer, fire hydrants or any other works of the City or any other public utility;

No Parking on Front Yards
No owner or occupant of a premise shall park any motor vehicle, recreation vehicle, or trailer on the Front Yard, as defined by the Land Use Bylaw, as of their property except where there is a properly constructed and surfaced driveway.

2. Community Standards Bylaw - Key Points

Residents are responsible for taking care of their property, if you notice a property that is not abiding by the following standards, please let our Bylaw Officers know. Our officers operate on a complaint-based system but will proactively follow up with egregiously unsightly properties.

• Grass is to be cut before it exceeds eight (8) inches in length;
• Destroy, control, and prevent the spread or scattering of Prohibited Noxious Weeds;
• Accumulations of rubbish or garbage are not permitted;
• Residents are allowed one dilapidated vehicle on their property as long as that vehicle is in the process of being salvaged as a hobby;
• Trees or shrubs that interfere with street signage, roadways, sidewalks, fire hydrants, or public utilities are to be pruned.

3. Taxi Licensing Process

The Bylaw Officers are responsible for reviewing taxi business applications and driver’s license applications; the officers must collect the following information on a yearly basis for license renewals:

Licensing of Taxi Businesses, applicants must provide:

• A valid livery license issued by the Government of the Province of Alberta;
• A Mechanical Fitness Report for all taxis;
• A valid City of Lacombe Business License;
• A valid Brokerage License;
• Valid insurance documents.

Licensing of Taxi Drivers, applicants must provide:

• A criminal record check;
• Driver’s abstract;
• Commercial driver’s license.

Licensed Taxi Companies in the City of Lacombe:

• Good Guy Cab Co.

4. Can I park my trailer or fifth-wheel on the street?

Lacombe City Council has amended Traffic Bylaw 223 to restrict the parking of recreational vehicles (motor homes, holiday trailers, campers, tent trailers or any buses or trucks converted for use as recreation vehicles) on city streets and highways. According to Traffic Bylaw 223:

• No person shall park any trailer upon any highway or street within the City of Lacombe unless the trailer is attached to a vehicle.
• A recreational vehicle may not be permitted to park on a street if a Peace Officer determines that the vehicle is a traffic or public safety hazard.
• Recreational vehicles and trailers parked on a property must be fully contained within the property. No portion of a recreational vehicle or trailer is permitted to protrude into a street, laneway or sidewalk.
• Pursuant to City of Lacombe Traffic Bylaw 223 and the Provincial Traffic Safety Act, all vehicles must be moved every 72 hours.

5. Can I run a cord across the sidewalk to plug in my car or trailer?

Electrical extension cords must not be placed across public sidewalks or driveways because they create a dangerous trip hazard.

If you need to plug in your vehicles or trailers, please ensure that the extension cord is suspended 8 feet (2.4 metres) above the sidewalk. This requirement is in effect year-round.

6. Who is responsible for keeping my sidewalk clear?

It is the responsibility of all residents, whether they own or rent their home, to keep public sidewalks adjoining their property clear of ice, snow, sand, or other debris.

You are required to clear away snow and ice within 48 hours of the time when the material was formed or deposited.

7. Where can I shovel my snow from my sidewalk or driveway?

Snow, ice, sand, and other debris should not be shoveled into a nearby gutter or onto any other portion of a public roadway.

Water dripping from an awning, eavestrough, or another part of a building onto a public roadway or sidewalk must be removed by the owner or occupier to prevent the formation of ice.

8. Can I put up garage sale signs?

Garage sale signs are unsightly and often create litter. Besides your own property, the only place garage sale signs permitted to be posted within Lacombe are on the garage sale notice boards located at the Lacombe Memorial Centre and the Recreation Complex.

Anyone who places such signage on City boulevards, sidewalks, streetlights, etc. may be ticketed and fined. Any such signs found will be removed and destroyed.

9. Can I set a trap if I have stray cats coming into my yard?

Please view the How to Borrow a Cat Trap (PDF) for more information.

10. How and where do I licence my pet?

Pet licenses can be obtained at City Hall, located at:
5432 56 Avenue
Lacombe, AB T4L 1E9

Please refer to the Pet License Fees page for further details. Lifetime licenses are available for purchase.

11. What are my responsibilities as a pet owner?

Pet owners are respected to adhere to the following responsibilities:

• All pets MUST be leashed within the boundaries of the City of Lacombe, except in the off-leash area located on Len Thompson Drive and on animal owner’s private property. Pets are not allowed in areas containing playground equipment.
• All dogs within city boundaries must be licensed.
• Cats must remain on the property of their owner. Pet owners who allow their cat to roam can receive fines starting at $150.
• Pick up after your pet. The City receives many complaints from park and trail system users regarding people not ’scooping poop’ after their pets defecate. Failure to pickup after your pet will result in a fine of $100.

12. What do I do if I have lost my pet or have found a dog or cat?

During regular business hours please contact Enforcement Services at 403-782-1269, ext. 1.

Outside of business hours, to report a missing dog or cat as lost or found, please contact Animal Control Services (Klassic Kennels) at 403-506-9380.

13. Are there any quiet hours?

Yes! Quiet hours are from 10 P.M. to 7 A.M., during these hours residents should not operate snow or leaf blowers, tools, machinery, or equipment so as to create noise or disturbance. However, this does not apply to work carried out by the City.

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1. How can I locate a family member interred in the cemetery?

Call City Hall at 403-782-6666, Monday to Friday from 8 am to 4:30 pm.

You may also email to the City of Lacombe listing the full name, birth and passing date of the person you are trying to locate.

2. How do I go about purchasing a plot or columbarium niche?

You may do so at Lacombe City Hall, located at:
5432 56 Avenue
Lacombe, AB T4L 1E9

City staff will explain all your options and related fees.

3. What can I place at a gravesite?

The only things that may be left at a gravesite are flowers that are placed in a vase that is already a part of the monument. Any other items left at a gravesite will be removed and disposed of by City Staff.

Please refer to Cemetery Policy 56.171.04.12 Grave Decorations (PDF) for specific details.

4. Can I plant a tree or flowers at a gravesite?

Unfortunately, too often plants are not maintained by family members and they become over grown and unsightly, or may crack the monument foundations. Therefore anything planted in the ground will be removed and disposed of by City staff.

5. When will the plots have grass on them?

Plots will have grass seeded after they have settled and been tamped. Typically this happens each spring and fall.

6. Why isn't the ground level in the cemetery?

In years past, burials occurred without the use of cement vaults. Over time, burial materials would disintegrate, and each year, spring and summers rains cause settling of the ground around these plots. New soil is added and tamped to level older plots whenever significant settling is seen to be a safety hazard.

7. What kind of monument can we have placed at a gravesite?

Please refer to City Policy 56.171.03.12 Monuments Niches and Plaques (PDF) for specific details and instructions.

8. Can I pour my own foundation for the monument, or create my own monument?

All foundations and monuments must be installed / created by a registered monument companies to ensure City standards are followed, and insurance is in place should a neighboring monument be damaged during installation.

9. Does the City of Lacombe allow ‘environmentally friendly green’ burials?

Not at this time.

10. Why do I have to pay ongoing care fees for a columbarium niche?

Grass around the columbarium must be mowed in the summer, and snow must be removed in the winter. Perpetual care fees cover the associated costs.

11. My family members are all planning on cremations. How many urns can be placed in one plot?

Please refer to City Policy 56.171.02.12 Burials (PDF).

12. One of my family members died many years ago, and we would like to have him/her moved over to be with the rest of our family plots. Is this possible?

If your family member was interned less than 15 years ago, it may be possible. Please refer to City Policy 56.171.02.12 Burials (PDF) for specifics.

13. Can we place a bench at a grave site?

At present, benches may not be placed at grave sites. However, there may be an opportunity to utilize the City’s memorial bench program, to have a bench placed nearby in their honor.

Please refer to the Memorial Bench Program for more details.

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1. Does designation prevent renovations to a property?

Absolutely not. Designation protects specific features listed in a site’s Statement of Significance, and these Character Defining Elements are generally exterior features. Interior work, such as bathroom or kitchen upgrades and renovations, will face no extra bureaucracy or red tape compared to a typical property. Sometimes interior elements, such as tin ceilings in a commercial property, are listed in the SOS, so that specific element would have to be preserved. Larger scale work, such as building additions, is also possible. If designated, any work requiring a City building permit would require HRC approval.

2. Will it be hard to sell my property in the future?

There are many factors that go into decision-making in purchasing a house. We have found that the owners of heritage properties almost always have great pride in their property and sought it out specifically for its heritage characteristics. People looking to buy a heritage site often are the same sort of individuals – they are looking for a heritage site to care for and take pride in. The added element of formal designation rarely affects the resale price. Heritage BC collected statistics from several reports and found 97.8% of heritage properties in Canada did as well or better than non-heritage properties in the real estate market. It is, however, important to retain a real estate agent who understands what designation means and does not make any false assumptions. 

3. Will designation lead to my home insurance increasing?

The short answer is, no, it shouldn’t. That said, heritage groups across Canada have found that insurance providers have many misunderstandings about what designation means, particularly as different levels of designation (ie municipal vs provincial) involve different processes. Two large assumptions from insurers are that replacement must involve exact materials with which elements were originally built (often assuming high costs and specialty contractors) and that in the unfortunate case of destruction 100% replacement is required.  At this time, the insurance industry is undergoing surveys and research that are expected to streamline the understanding of insurance implications.    At the Municipal level, the HRC expects work of any kind to adhere to guidelines outlined in the Standards & guidelines for the Conservation of Historic Places in Canada. We encourage owners of designated properties to contact us about any concerns as our primary goal is to ensure the long life of Lacombe’s historic places.

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1. Can I transfer to another program/lesson?

It is possible to transfer immediately into another program with a $10 administration charge (subject to program availability). 

All transfers must be completed one week prior to the start of the lesson session. After that time transfers will no longer be accepted.

2. Do you have program or lesson waiting lists?

Yes. Wait lists will be in effect for all programs. If the demand is sufficient and appropriate time, space and instructors are available, extra classes may be added.

3. How do I cancel my registration?

Full refunds will be given on courses cancelled by the Aquatic Centre. A $10 administration fee will be charged for all withdrawals not supported by a medical certification. Cancellations made less than one week prior to the start of the session will not be granted a refund.

4. How do I pay for a program/swimming lesson?

Program/course fees must be paid in full at the time of registration. Participants are not considered registered until payment has been received.

Fee payments may be made by:

• Cash
• Cheques (must be made to the City of Lacombe. Post-dated cheques will not be accepted.)
• Debit Card
• MasterCard
• Personal Cheque
• VISA

5. How do I register for a program/swimming lesson?

Registrations can be made online, in person at the Aquatic Centre or by calling 403-782-1278.

Registrations are accepted on a first come, fist served basis and are subject to a availability.

6. Under what circumstances will programs/lessons be cancelled?

Programs, events, lessons, and activities may be cancelled by the Aquatic Centre based on the following circumstances:

• Facility and/or equipment problems
• Instructor of facilitator illness or unavailability
• Insufficient registration

In the event that the Aquatic Centre must cancel a program, staff will notify participants prior to the program start date. 

After a Cancellation

• Refunds are not issued for classes missed during a session.
• Make-up classes are not available.
• Non-attendance in a class does not constitute a withdrawal.
• Late registrations are accepted when space is available in the class.

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1. What volunteer opportunities are there in my area?

Find local volunteer opportunities on Volunteer Connector.

Volunteer Alberta also provides local opportunities.

2. Handbook for Newcomer Volunteers

The Handbook for Newcomer Volunteers is quite helpful for new volunteers. Also you can view the How-to for a First-Time Volunteer: Ace it, Enjoy it article.

3. What kind of volunteer am I?

The Volunteer Quiz from Volunteer Canada will help you determine the kind of volunteer you are.

4. What are the benefits of volunteering?

Help Guide’s "Volunteering and its Surprising Benefits" will help inform you of the benefits of volunteering.

5. What should I know before I volunteer?

Review 10 tips on volunteering wisely on Network for Good’s website.

6. Why should I volunteer?

Review 8 reasons to volunteer in Canada, provided by the International Language Academy of Canada.

7. Why college and university students should volunteer?

Read an article about the "Top 5 Reasons Why College Students Should Volunteer".

8. Why your family should volunteer?

The KidsHealth website provides a great resource for families looking to volunteer.

9. What are some basics of volunteering for youth to understand?

Volunteer Canada has a resource informing young people of the benefits associated with volunteering.

10. What are some questions I should ask of volunteer organizations?

Review 20 Important Questions to Ask When Volunteering.

11. Why should youth should volunteer?

Engaging Volunteer’s "4 Reasons Every Teen Should Volunteer" covers some benefits associated with volunteering.

12. Can volunteer positions ever become a job?

Yes! Review the following resources about how this can happen: The Balance Careers - How to Turn a Volunteer Position into a Job

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1. How can I recognize my volunteers?

Visit Volunteer Canada’s website for ideas on recognizing the work your volunteers do.

2. What is National Volunteer Week?

National Volunteer Week is a time to celebrate and thank Canada’s 12.7 million volunteers. Learn more about it from the following websites:

• Volunteer Alberta
• Volunteer Canada

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1. How can I prevent my volunteers from burning out?

Visit Engaging Volunteers for "6 Ways Nonprofits Can Prevent Volunteer Burnout".

2. What do my volunteers want?

Read about "What Your Volunteers Need to Be Happy" on The Balance - Small Business.

3. How can I evaluate my volunteers?

The Chron article "Performance Evaluation of Volunteers" is a great resource for evaluating volunteers.

4. Should I hold an exit interview when a volunteer leaves my organization?

Please read the "How Exit Interviews Can Help Charities Improve Conditions for Their Remaining Employees" article in the Chronicle of Philanthropy website for the answer to this question.

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1. What are some different tactics for recruiting volunteers?

The following resources provide tactics for recruiting volunteers:

• Energize - Recruitment
• The Balance Small Business - 3 Ways to Recruit Volunteers for Your Nonprofit

2. What are some steps to achieve effective volunteer support?

Please visit the Charity Village website for some information on how to achieve effective volunteer support.

3. Screening Volunteers

Volunteer Alberta offers information on screening your volunteers.

4. How can skills-based volunteering can advance my career?

Charity Village has an article about skills-based volunteering that can help answer this question.

5. What types of volunteers are there?

There are several types of volunteers, as noted by the following resources:

• Volunteer Weekly - 5 Different Types of Volunteering Activities

6. How can I engage youth in volunteering?

Volunteer Canada has a resource for engaging youth in volunteer work.

7. Why can’t I seem to get volunteers?

The Seven Deadly Sins of Recruiting Volunteers by Thomas W. McKee details commons mishaps with recruiting volunteers.

8. Volunteers and the Law in Alberta

Volunteers and the Law in Alberta details a variety of legalities involved with the volunteer process in Alberta.

9. What are some benefits for youth who volunteer?

The following resources note why volunteering a good thing for youth to do:

• ChildrensMD - Teaching teens to volunteer; the importance of community service
• Engaging Volunteers - 4 Reasons Every Teen Should Volunteer

10. Where can I post a request for volunteers?

You can visit Volunteer Connector for more information on how to post a request for volunteers.

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1. What is my role as a volunteer board member?

View the Volunteer Canada website for answers to this question.

2. What is my role as a volunteer chairperson?

Check out the following Do-it-Yourself Committee Guide resources for the answers to this question:

• Chairperson Role Description
• Characteristics of a Good Chairperson

3. What is my role as a volunteer treasurer?

Visit the Do-It-Yourself Committee Guide website for information about this role.

4. What is the difference between Board of Directors and Executive Committee members?

The difference between Board of Directors and Executive Committee members is detailed on the Career Trend website.

5. What is the difference between charitable and other not-for-profit organizations?

The difference between charitable and other not-for-profit organizations is detailed in the Registered Charity versus Non-Profit Organization (PDF).

6. Running Effective Meetings Guidebook

View a guidebook for running effective meetings (PDF) for the answers to this question.

7. How do I chair a meeting?

Get information about chairing meetings on the Do-It-Yourself Committee Guide website.

8. How do I take minutes?

The Nonprofit Organization Central website has a page detailing taking minutes in a meeting.

9. What is a business plan, and how do I write one?

Read an article about the helpfulness of business plans on the Balance of Small Business website.

10. How do I write a strategic plan?

Learn about how to write a strategic plan with the following resources:

• Create a Strategic Plan for Your Nonprofit
• Framework for a Basic Strategic Plan Document for a Nonprofit

11. How do I write a proposal?

Learn how to write a proposal by reviewing the following resource:

• WikiHow - How to Write a Proposal

12. How can I enhance my leadership skills?

Read about 7 Ways to improve leadership skills.

13. How do I tactfully leave my volunteer position?

Read an article about volunteer resignation letters for information about properly and professionally leaving your position

14. What are some common mistakes made by non profit boards?

View the Top 15 Non-profit Board Governance Mistakes from Charity Lawyer.

15. What do I need to know about board governance?

Get a general know-all of board governance from Imagine Canada - Sector Source.

16. What do I need to know about risk management?

Learn about risk management by visiting Imagine Canada - Sector Source.

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1. Is my credit card information secure?

Yes, the new software and payment processor are fully encrypted and compliant to ensure your personal information is secure. Password protocols that help this include:

• Be at least 10 characters long
• Contain one number
• Contain one uppercase letter
• Not contain a sequence (i.e. 123456 or abc123)

We encourage our users to exceed the minimum necessary for password strength, and to be diligent in protecting their personal information and account details.

2. Can I still register in person at a City facility or on the phone?

Call or visit the Kinsmen Aquatic Centre in the Gary Moe Auto Group Sportsplex (403-782-1278). However, we hope the new system makes calling to register a thing of the past, and to do that we’ve chosen a system that is online, fast, secure, and easy to use.

3. Why aren’t notifications and emails automatic?

The Canadian Anti-Spam Legislation requires the City of Lacombe to obtain user consent to receive emails and other notifications. You will be offered the option to agree to two different email features and you can unsubscribe easily, at any time:

1. Transaction emails - These are notifications resulting from your purchase. The system wants to send you emails with:
   • Membership agreements
   • Membership pass expiry alerts
   • Receipts
   • Registration confirmations
   • Rental agreements
   • Scheduled payment agreements and payment reminders
   • Suspension or transfer confirmations
   • Waitlist updates
   • Withdrawal
2. General communication emails - This is your inside track to new programs, service opportunities, and special events as soon as they are posted! We can also notify you of any service disruptions or situations that may affect your experience. Again, unsubscribing is easy.

4. Where do I login?

To login to your account, launch PerfectMind, and click on "Login” or “Create Account".

5. Do I need to have an account to search for and view programs?

No. You can navigate through the system without having an account and also without being logged in. You will only be prompted to log-in or create an account when you register for a program.

6. How do I search for an activity?

Search for an activity in two ways:

1. Use the Search function on the Schedule page. You can search by entering a keyword in the search field.
2. Navigate through categories:
   1. Advanced Courses
   2. Re-certification
   3. Swim Lessons
   4. Specialized Programs
   5. Special Events and Facility Bookings
3. You can refine this search using the filters, age, day of week, and date range.

7. How do I register for an activity?

1. Find and select a program
2. Login or Create Account
3. Attendees Screen: Select family member(s) to register and select “Next”
4. Review Screen: Review your Cart Summary and select “Checkout”
5. Payment Screen: Enter payment information and “Complete” the transaction

8. What will happen if I try to register for an activity that is full?

You will not be able to register for a course that is full, but you can add yourself to a waiting list. If a space opens for that activity or additional sessions are added, you will be contacted by phone. If we are unable to reach you, your space will be given to the next person on the waiting list. Placement on a waiting list does not guarantee a spot.

9. How do I know when I have successfully registered for a program, class, or activity?

You have successfully registered for a program, class, or activity when you select the “Checkout” button on the payment screen and you receive a confirmation email back - check that the details in it are correct!  You can also find a registration or booking when you view your client info by clicking on the “My Profile” button found at the top left.

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1. I previously held an account with the City of Lacombe Recreation, what will happen to it?

Our previous database accumulated thousands of client profiles many of which are obsolete or incomplete. To ensure that we only bring current, accurate and complete information into the new recreation software, most prior accounts will not be transferred.

To create a new account, log in to PerfectMind. If you have any questions or issues setting up your account, please email Bookings or call 403-782-1278.

2. I have an account, but I can't see the course I registered for. Why is this?

It is possible to have multiple accounts if you have provided multiple email addresses. If you think this might be the case, please contact the Kinsmen Aquatic Centre front desk at 403-782-1278 to have them merge the accounts. In the case of a merge, City staff will send you new login information.

3. I have entered my credit card information, but I cannot adjust or delete it. What do I do?

If you need to adjust or delete a credit card that is stored on your client page, you will need to contact the City of Lacombe Recreation Department at 403-782-1278 or visit us in person at the Kinsmen Aquatic Centre in the Gary Moe Auto Group Sportsplex, located at:

5210 54 Avenue
Lacombe, AB T4L 1H8

However, you can add multiple credit cards to your account, so if you have an error in one card number or want to use a different card for this registration, and you can’t contact us right away, simply add the correct information as a new card and contact us as soon as possible to remove the incorrect or outdated card information.

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1. How often do I receive a utility bill?

Utility bills are calculated monthly and mailed no later than the 10^th of the following month.

2. I am moving out. How much notice do you need to cancel my utility account?

Notice must be given two working days prior to the date of shut off. You are responsible for payment of services until notice is received or the water is turned off.

3. What is my utility account number?

Your account number is found near the top of your bill. The 13 digits refer to the location of the property and the resident.

4. How often are the meters read?

Meter reads are done at the end of each month and calculated to ensure accurate billing. Non-radio read meters are read manually bi-monthly (every other month). The meter reads are estimated based on the past 12 months of consumption every 2^nd month.

5. What if my utility bill is higher than usual?

If you have a higher than normal bill you may have a leak. The City of Lacombe supplies color tablets that allow you to check for leaks in toilettes. We can also do an e-code read off your meter of the past 90 days to see when water has gone through the meter and determine if you have a leak. Contact the Utility Department to schedule an e-code or make payment arrangements.

6. When do I get my utility deposit back?

Deposits are held for the duration of your utility services agreement. When your account is canceled your deposit is applied to your final bill and a check for the credit amount will be mailed to the forwarding address you provide on your cancellation form.

7. What if my final bill has a credit?

If the City of Lacombe owes you money, you will receive a cheque approximately one month after the bills are produced.

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1. When is garbage pick-up for my area?

Please view the schedule.

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1. How do I open a utilities account?

1. Contact the City of Lacombe by phone at 403-782-6666 or in person at least two business days prior to either the possession date or the date that you are responsible for the services.
2. Fill out the printable Utilities Service Agreement Form (PDF) for water, sewer, and garbage.
3. Pay the $35 connection fee for your new account. The $35 connection fee is charged on the first bill.
4. If you are renting a residential property, an initial $350 deposit and a signed utilities service agreement are required to open your account. Additional deposits may be required if the account is not kept in good standing. These deposits are held for the entire duration of your utility service. Renters may have their deposit waived if they sign up with the Pre-Authorized Withdrawl Form (PDF).
5. If you are an owner of a property, you may be assessed a deposit depending on your account history.

2. How do I cancel my utilities account?

Fill in and submit the Utilities Service Cancellation Form (PDF).

3. I am moving within Lacombe. How do I transfer my utilities?

1. First, you need to complete the Utilities Service Cancellation Form (PDF).
2. Next, you need to complete the Utility Service Agreement Form (PDF).

4. What are my utility payment options?

Options include:

• City Hall via credit/debit card, cash or cheque
• Dropbox at City Hall
• Local bank
• Online banking
• Pre-authorized payment plan (see the Pre-Authorized Withdrawal Form (PDF))
• With a credit card through your City of Lacombe online utility account

5. Can I temporarily disconnect my utilities?

Yes. Fill out the Utility Service Temporary Disconnect Form (PDF).

6. How do I get/apply for bulk water?

Register online for a bulk water "Flowpoint system" account. Follow the directions to access the bulk water station or pay with a credit card at the station.

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1. What could be causing the sewer smell in my basement?

If there is a sewer smell in your basement, but your sewer appears to be fine and not backing up, simply try flushing the toilet regularly. You should also check your "P" trap (basement floor drain) and make sure it has water in it. If not, add water to the trap. 

If you notice a smell during the winter months, check your roof vent to make sure it is not plugged with snow or ice. Once the vent is cleared the smell should dissipate.

2. What do I do if my sewer is backing up?

If a blockage occurs, the owner or occupant should first contact a plumber to clear the line. If the plumber cannot clear the blockage, the owner may then contact the City of Lacombe Infrastructure Services department at 403-782-1261.

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1. Where does the city of Lacombe's water come from?

The City of Lacombe gets their water from the Red Deer Treatment Plant via a regional water line connecting Blackfalds, Lacombe and Ponoka.

2. Is the water safe to drink?

Yes. The water that leaves the City of Red Deer Treatment Plant meets and exceeds all of the standards contained in the "Guidelines for Canadian Drinking Water Quality." The City of Lacombe frequently tests the water for quality and follows all provincial guidelines to ensure the water is safe.

3. Why does the water taste and smell different?

The City of Red Deer uses a surface water supply (Red Deer River), as a source of drinking water for its residents. All surface water supplies such as Red Deer’s are susceptible to high turbidity and high organic loading during the annual spring snow melt and runoff. These conditions can give the raw water a disagreeable odor and taste.

The treatment process removes most of these tastes and odors, however enough may remain after treatment to be noticeable to the consumer. The treated water at the tap is still safe to drink.

4. How long will the taste and smell last?

Each spring is different, but on average, run-off conditions will last for between three and six weeks. Mountain run-off in late June and early July, can also cause water to smell, if accompanied by heavy rainfall in the watershed.

5. How do I know if I have a water leak?

The most common leaks are running toilets. You can not always hear the water. Try putting some food colouring in the toilet tank, do not flush, wait a while, and check if it shows in the toilet bowl.

As well, dripping faucets waste more water than you think. You may schedule an e-code readout from your meter of the past 90 days. Contact the Utility Department to schedule an appointment.

6. What if my water meter is leaking?

Call the Infrastructure Services department at 403-782-1261 to arrange a convenient time for our repairman to fix or replace the meter.

7. I'm concerned that my meter may be wrong. What should I do?

Older meters tend to run slower rather than faster. You may request a meter accuracy test from Public Works. There is a cost of $200 to have a meter checked. If it is a faulty meter the city pays if it is not the tenant pays this cost.