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1. How often do I receive a utility bill?

Utility bills are calculated monthly and mailed no later than the 10^th of the following month.

2. I am moving out. How much notice do you need to cancel my utility account?

Notice must be given two working days prior to the date of shut off. You are responsible for payment of services until notice is received or the water is turned off.

3. What is my utility account number?

Your account number is found near the top of your bill. The 13 digits refer to the location of the property and the resident.

4. How often are the meters read?

Meter reads are done at the end of each month and calculated to ensure accurate billing. Non-radio read meters are read manually bi-monthly (every other month). The meter reads are estimated based on the past 12 months of consumption every 2^nd month.

5. What if my utility bill is higher than usual?

If you have a higher than normal bill you may have a leak. The City of Lacombe supplies color tablets that allow you to check for leaks in toilettes. We can also do an e-code read off your meter of the past 90 days to see when water has gone through the meter and determine if you have a leak. Contact the Utility Department to schedule an e-code or make payment arrangements.

6. When do I get my utility deposit back?

Deposits are held for the duration of your utility services agreement. When your account is canceled your deposit is applied to your final bill and a check for the credit amount will be mailed to the forwarding address you provide on your cancellation form.

7. What if my final bill has a credit?

If the City of Lacombe owes you money, you will receive a cheque approximately one month after the bills are produced.