Frequently Asked Questions

Our previous database accumulated thousands of client profiles many of which are obsolete or incomplete. To ensure that we only bring current, accurate and complete information into the new recreation software, most prior accounts will not be transferred.

To create a new account, log in to PerfectMind. If you have any questions or issues setting up your account, please email Bookings or call 403-782-1278.

It is possible to have multiple accounts if you have provided multiple email addresses. If you think this might be the case, please contact the Kinsmen Aquatic Centre front desk at 403-782-1278 to have them merge the accounts. In the case of a merge, City staff will send you new login information.

If you need to adjust or delete a credit card that is stored on your client page, you will need to contact the City of Lacombe Recreation Department at 403-782-1278 or visit us in person at the Kinsmen Aquatic Centre in the Gary Moe Auto Group Sportsplex, located at:

5210 54 Avenue
Lacombe, AB T4L 1H8

However, you can add multiple credit cards to your account, so if you have an error in one card number or want to use a different card for this registration, and you can’t contact us right away, simply add the correct information as a new card and contact us as soon as possible to remove the incorrect or outdated card information.