Show All Answers

1. Is my credit card information secure?

Yes, the new software and payment processor are fully encrypted and compliant to ensure your personal information is secure. Password protocols that help this include:

• Be at least 10 characters long
• Contain one number
• Contain one uppercase letter
• Not contain a sequence (i.e. 123456 or abc123)

We encourage our users to exceed the minimum necessary for password strength, and to be diligent in protecting their personal information and account details.

2. Can I still register in person at a City facility or on the phone?

Call or visit the Kinsmen Aquatic Centre in the Gary Moe Auto Group Sportsplex (403-782-1278). However, we hope the new system makes calling to register a thing of the past, and to do that we’ve chosen a system that is online, fast, secure, and easy to use.

3. Why aren’t notifications and emails automatic?

The Canadian Anti-Spam Legislation requires the City of Lacombe to obtain user consent to receive emails and other notifications. You will be offered the option to agree to two different email features and you can unsubscribe easily, at any time:

1. Transaction emails - These are notifications resulting from your purchase. The system wants to send you emails with:
   • Membership agreements
   • Membership pass expiry alerts
   • Receipts
   • Registration confirmations
   • Rental agreements
   • Scheduled payment agreements and payment reminders
   • Suspension or transfer confirmations
   • Waitlist updates
   • Withdrawal
2. General communication emails - This is your inside track to new programs, service opportunities, and special events as soon as they are posted! We can also notify you of any service disruptions or situations that may affect your experience. Again, unsubscribing is easy.

4. Where do I login?

To login to your account, launch PerfectMind, and click on "Login” or “Create Account".

5. Do I need to have an account to search for and view programs?

No. You can navigate through the system without having an account and also without being logged in. You will only be prompted to log-in or create an account when you register for a program.

6. How do I search for an activity?

Search for an activity in two ways:

1. Use the Search function on the Schedule page. You can search by entering a keyword in the search field.
2. Navigate through categories:
   1. Advanced Courses
   2. Re-certification
   3. Swim Lessons
   4. Specialized Programs
   5. Special Events and Facility Bookings
3. You can refine this search using the filters, age, day of week, and date range.

7. How do I register for an activity?

1. Find and select a program
2. Login or Create Account
3. Attendees Screen: Select family member(s) to register and select “Next”
4. Review Screen: Review your Cart Summary and select “Checkout”
5. Payment Screen: Enter payment information and “Complete” the transaction

8. What will happen if I try to register for an activity that is full?

You will not be able to register for a course that is full, but you can add yourself to a waiting list. If a space opens for that activity or additional sessions are added, you will be contacted by phone. If we are unable to reach you, your space will be given to the next person on the waiting list. Placement on a waiting list does not guarantee a spot.

9. How do I know when I have successfully registered for a program, class, or activity?

You have successfully registered for a program, class, or activity when you select the “Checkout” button on the payment screen and you receive a confirmation email back - check that the details in it are correct!  You can also find a registration or booking when you view your client info by clicking on the “My Profile” button found at the top left.