Show All Answers

1. Can I transfer to another program/lesson?

It is possible to transfer immediately into another program with a $10 administration charge (subject to program availability). 

All transfers must be completed one week prior to the start of the lesson session. After that time transfers will no longer be accepted.

2. Do you have program or lesson waiting lists?

Yes. Wait lists will be in effect for all programs. If the demand is sufficient and appropriate time, space and instructors are available, extra classes may be added.

3. How do I cancel my registration?

Full refunds will be given on courses cancelled by the Aquatic Centre. A $10 administration fee will be charged for all withdrawals not supported by a medical certification. Cancellations made less than one week prior to the start of the session will not be granted a refund.

4. How do I pay for a program/swimming lesson?

Program/course fees must be paid in full at the time of registration. Participants are not considered registered until payment has been received.

Fee payments may be made by:

• Cash
• Cheques (must be made to the City of Lacombe. Post-dated cheques will not be accepted.)
• Debit Card
• MasterCard
• Personal Cheque
• VISA

5. How do I register for a program/swimming lesson?

Registrations can be made online, in person at the Aquatic Centre or by calling 403-782-1278.

Registrations are accepted on a first come, fist served basis and are subject to a availability.

6. Under what circumstances will programs/lessons be cancelled?

Programs, events, lessons, and activities may be cancelled by the Aquatic Centre based on the following circumstances:

• Facility and/or equipment problems
• Instructor of facilitator illness or unavailability
• Insufficient registration

In the event that the Aquatic Centre must cancel a program, staff will notify participants prior to the program start date. 

After a Cancellation

• Refunds are not issued for classes missed during a session.
• Make-up classes are not available.
• Non-attendance in a class does not constitute a withdrawal.
• Late registrations are accepted when space is available in the class.