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The following municipal amenities & facilities are OPEN to the public:
Residents are encouraged to use the open facilities provided they follow social distancing guidelines (keeping a distance of at least two metres/six feet) from others, and practice good hygiene (washing hands often with soap and water for at least 20 seconds, covering coughs, and not touching your face with unwashed hands).
Find out more on how you can help stop the spread of the coronavirus.
City facilities are open to the public with the exception of the Gary Moe Auto Group Sportsplex. The Lacombe Memorial Centre is currently taking bookings and is open with limited access. See the What’s New tab on the home page for details on the Kinsmen Aquatic Centre and the Spray Park operations.
City Hall staff can still be contacted by phone at (403)782-6666 or email at Frontoffice@lacombe.ca
The Lacombe Police Station will be open; however, there is limited public access. Please call the service at (403)782-3279 for general assistance. For emergencies dial 9-1-1.
Residents are encouraged to access City services remotely. If you have a City of Lacombe online utility account you may login and make a payment with:
Property taxes can be paid via:
If you are moving, you can forward your cancellation and service agreement forms via fax or email.
For information or forms regarding utilities, business licenses, building/development permits or other municipal services, please email:
1. Utility Payment Deferral (3 months) Effective April 2020, the City is suspending late payment penalties on utility accounts. This will give residents and businesses a ‘grace period’ of three months where utility payments can be deferred, after which they have six months to repay the deferred amount. You only need to contact the City if you are on a Pre-authorized Payment Plan; however all ratepayers are encouraged to pay any amount they can in order to minimize utility carry-over payments. To sign up for the program if you are on a Preauthorized Payment Plan, or for more information, call (403)782-1265 or email firstname.lastname@example.org. 2. Tax Installment Payment Plan System (TIPPS) Property Tax Payment Deferral (3 months) This program will give property owners the opportunity to defer their TIPP payments for a maximum of three months (April, May, June), beginning April 2020. If owners miss the April deadline to defer, they can still sign up and defer their May and June payments. When payments resume in July, they will be adjusted to the appropriate amount needed to have the balance paid off in full by December 31, 2020. To sign up for the TIPPS deferral, or if you have questions about the program, please call 403-782-1257, email email@example.com, or access the form “Tax Installment Payment Plan Deferral Form” online. 3. Property Tax Deadline Deferral (6 months) The City is moving the property tax deadline from June 30 to December 31, 2020, to provide cash flow relief to residents and businesses financially impacted by the pandemic. Please note that property tax notices will be mailed out in May for those wishing to pay by June 30. Please Note: Item number 3 applies only to residents and businesses who pay directly the City of Lacombe after receiving their tax notice. It does not apply to financial institutions that remit property tax payments to the City of Lacombe on behalf of property owners. Those who wish to defer tax payments made with their mortgages need to contact their financial institutions. For more information, please call 403-782-1257 or email firstname.lastname@example.org. Staff are available to answer any questions you may have:
If you have symptoms, recently travelled outside Canada, or were exposed to someone who has COVID-19, stay home and self-isolate, take the COVID-19 self-assessment and call Health Link 811 if instructed. Do not go to the ER or clinic. If you need immediate medical attention, call 911 and inform them that you may have COVID-19.
On July 15th the Kinsmen Aquatic Centre will re-open to the public. As the ongoing COVID 19 pandemic continues activity guidelines at the facility have been updated. The list below contains information on these changes, for additional information please contact the Kinsmen Aquatic Centre at (403) 782-1278. Please note this information is subject to change.
Together, we can slow the spread of COVID-19 by making a conscious effort to keep a physical distance between each other. Social distancing is proven to be one of the most effective ways to reduce the spread of illness during an outbreak.
This means making changes in your everyday routines to minimize close contact with others, including:
Who should self-isolate?
You must self-isolate for 14 days if you:
If you become sick, you must self-isolate for 10 days from the beginning of any symptoms or until you are feeling well, whichever takes longer. If you have symptoms, like a dry cough, fever, fatigue or difficulty breathing:
The outbreak of coronavirus (COVID-19) may be stressful for people. Fear and anxiety about a disease can be overwhelming and cause strong emotions in adults and children. Coping with stress will make you, the people you care about, and your community stronger. Here are some links which might help you or someone you know.