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1. Changes to Municipal Amenities & Facilities

 The following municipal amenities & facilities are OPEN to the public:

• City Parks, Playgrounds, Splash Park, City Trail System (To a maximum of 20 people)
• City Hall hours remain the same (Hours have changed M-F 8:30am - 4:30pm, we encourage citizens to conduct City business either online or over the phone) 

The following municipal amenities & facilities are Affected by COVID-19 restrictions:

• The Kinsmen Aquatic Centre is open as June 10. Please visit lacombe.ca/pool for more details.
• The Lacombe Memorial Centre is open for bookings as of June 10

Residents are encouraged to follow social distancing guidelines (keeping a distance of at least two metres/six feet) from others, and practice good hygiene (washing hands often with soap and water for at least 20 seconds, covering coughs, and not touching your face with unwashed hands).

Find out more on how you can help stop the spread of the coronavirus.

Find out more on how you can help stop the spread of the coronavirus.

2. Doing Business with the City of Lacombe

Most City facilities remain closed to the public including the LMC, the Gary Moe Auto Group Sportsplex, the Kinsmen Aquatic Centre and the Lacombe Memorial Centre.

City Hall staff can still be contacted by phone at (403)782-6666 or email at Frontoffice@lacombe.ca

The Lacombe Police Station will be open; however, there is limited public access. Please call the service at (403)782-3279 for general assistance. For emergencies dial 9-1-1.

Residents are encouraged to access City services remotely. If you have a City of Lacombe online utility account you may login and make a payment with:

Your credit card

• Through online banking at your financial institution
• Mailing a cheque, or
• At City Hall, although the City prefers online or through online banking

Property taxes can be paid via:

• Online banking
• Mailing a cheque, or
• At City Hall, although the City prefers online or through online banking
• If you are moving, you can forward your cancellation and service agreement forms via fax or email.

For information or forms regarding utilities, business licenses, building/development permits or other municipal services, please email:

utilities@lacombe.ca

propertytax@lacombe.ca

businesslicense@lacombe.ca

3. Council Approved Economic Supports

1. Utility Payment Deferral (3 months)  Effective April 2020, the City is suspending late payment penalties on utility accounts. This will give residents and businesses a ‘grace period’ of three months where utility payments can be deferred, after which they have six months to repay the deferred amount. You only need to contact the City if you are on a Pre-authorized Payment Plan; however all ratepayers are encouraged to pay any amount they can in order to minimize utility carry-over payments. To sign up for the program if you are on a Preauthorized Payment Plan, or for more information, call (403)782-1265 or email utilities@lacombe.ca.  
 
2. Tax Installment Payment Plan System (TIPPS) Property Tax Payment Deferral (3 months)  This program will give property owners the opportunity to defer their TIPP payments for a maximum of three months (April, May, June), beginning April 2020. If owners miss the April deadline to defer, they can still sign up and defer their May and June payments. When payments resume in July, they will be adjusted to the appropriate amount needed to have the balance paid off in full by December 31, 2020.
 
To sign up for the TIPPS deferral, or if you have questions about the program, please call 403-782-1257, email propertytax@lacombe.ca, or access the form “Tax Installment Payment Plan Deferral Form”  online.
 
3. Property Tax Deadline Deferral (6 months) The City is moving the property tax deadline from June 30 to December 31, 2020, to provide cash flow relief to residents and businesses financially impacted by the pandemic. Please note that property tax notices will be mailed out in May for those wishing to pay by June 30.  
 
Please Note: Item number 3 applies only to residents and businesses who pay directly the City of Lacombe after receiving their tax notice. It does not apply to financial institutions that remit property tax payments to the City of Lacombe on behalf of property owners. Those who wish to defer tax payments made with their mortgages need to contact their financial institutions.  
 
For more information, please call 403-782-1257 or email propertytax@lacombe.ca.
 
Staff are available to answer any questions you may have:  

• For utilities please call 403-782-1265 or email utilities@lacombe.ca
• For property taxes please call 403-782-1257 or email propertytax@lacombe.ca

4. Hand Washing and Hygiene Tips

• Wash your hands often and well. Wash with warm water and soap to remove both visible dirt and invisible germs. Ensure you wash all parts of your hands, including under fingernails. This should take at least 20 seconds.
• Wash your hands before preparing or eating food, after using the washroom, blowing your nose, handling garbage, or touching shared objects.
• Avoid touching your face or mouth with unwashed hands.
• Cough or sneeze into a tissue and dispose of the tissue into a plastic-lined garbage bin. Wash your hands afterwards. If no tissue is available, cough or sneeze into a flexed elbow.
• Clean and disinfect surfaces that are frequently touched.

If you have symptoms, recently travelled outside Canada, or were exposed to someone who has COVID-19, stay home and self-isolate, take the COVID-19 self-assessment and call Health Link 811 if instructed. Do not go to the ER or clinic. If you need immediate medical attention, call 911 and inform them that you may have COVID-19.

5. Kinsmen Aquatic Centre Activity Guidelines

More information about the Kinsmen Aquatic Centre Activity Guidelines can be found in the current KAC guidelines document (PDF). 

For additional information please contact the Aquatics staff by phone at 403-782-1278, or via email aquatics@lacombe.ca.

6. Social Distancing Tips

Together, we can slow the spread of COVID-19 by making a conscious effort to keep a physical distance between each other. Social distancing is proven to be one of the most effective ways to reduce the spread of illness during an outbreak.

This means making changes in your everyday routines to minimize close contact with others, including:

• Avoiding crowded places and non-essential gatherings
• Avoiding common greetings, such as handshakes
• Limiting contact with people at higher risk like older adults and those in poor health
• Keeping a distance of at least 2 arms-length (approximately 2 metres) from others

7. Self Isolation Tips

Who should self-isolate?

You must self-isolate for 14 days if you:

• Recently returned from travel outside of Canada, even if feeling well (this means staying separated from anyone who did not travel with you, including household members)
• Are a close contact of someone who has tested positive for COVID-19
• Have been asked by a health care professional for another reason

If you become sick, you must self-isolate for 10 days from the beginning of any symptoms or until you are feeling well, whichever takes longer. If you have symptoms, like a dry cough, fever, fatigue or difficulty breathing:

• Stay home and self-isolate - do not go to an ER or clinic
• Take the COVID-19 self-assessment
• Call Health Link 811 if instructed

8. Supporting Mental Health Information

The outbreak of coronavirus (COVID-19) may be stressful for people. Fear and anxiety about a disease can be overwhelming and cause strong emotions in adults and children. Coping with stress will make you, the people you care about, and your community stronger. Here are some links which might help you or someone you know.

• Anxiety Canada provides access to tools and resources to help Canadians manage anxiety. Visit https://www.anxietycanada.com/ for more information
• AHS text line: Provides a positive set of daily messages including advice and encouragement helpful in developing healthy coping skills and resiliency. Text COVID19HOPE to 393939
• AHS Help in Tough Times Webpage: Provides a range of resources for citizens. Visit Alberta Health Services for more information
• Canadian Mental Health Association: Provides a wide range of resources for mental health supports related to COVID-19. For more information, visit the Canadian Mental Health Association website