Utility, water & garbage FAQs

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Utility Billing

Expand/Contract Questions and Answers

  • How often do I receive a utility bill?

  • I am moving out. How much notice do you need to cancel my utility account?

  • What is my utility account number?

  • What if my mailing address is different than the property address?

  • How often are the meters read?

  • What if my utility bill is higher than usual?

  • When do I get my utility deposit back?

  • What if I move before two years?

  • What if my final bill has a credit?

Water Questions

Expand/Contract Questions and Answers

  • Where does the city of Lacombe's water come from?

  • Is the water safe to drink?

  • Why does the water taste and smell different?

  • How long will the taste and smell last?

  • How do I know if I have a water leak?

  • What if my water meter is leaking?

  • I'm concerned that my meter may be wrong. What should I do?

Wastewater Questions

Expand/Contract Questions and Answers

  • What could be causing the sewer smell in my basement?

  • What do I do if my sewer is backing up?

Garbage Questions

Expand/Contract Questions and Answers