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PerfectMind is the City’s new software program for recreation facility bookings, Kinsmen Aquatic Centre (KAC) memberships, passes, and online program registrations. PerfectMind will replace the City’s current recreation software on Wednesday, May 1, 2019.

Account Setup: Before you can use the system to register for programs or purchase a pool membership, you will need to setup a PerfectMind account. This is a simple process taking about 5 minutes. See “Set Up a New Account” below.

Accounts have automatically been set up for some clients.  If you have:

  • registered yourself or a family member for an aquatics program taking place in May or June 2019; or
  • booked a recreation facility for a date after April 30, 2019; or
  • hold a current KAC membership

AND you provided an email address with your registration, the system will send you an email in late April with your account username (your email address) and a temporary password.  Simply login and verify your account information.

If the above applies to you but you did NOT provide a current e-mail address with your registration or membership, you must drop into the KAC to have City staff finalize the transfer of your details into the new system and issue a new KAC membership scan card.  This applies to persons with pool 10-passes as well. Transfers do take a few minutes so please plan ahead.

All organization accounts for clubs, societies, service groups, etc. that book recreation facilities at the Gary Moe Auto Group Sportsplex, Lacombe Memorial Centre, and sports fields will be transferred or created by City staff as needed.

System Launch Schedule:  On April 29 and 30 City staff will be focused on launching the new system, so KAC registrations will not be available.  On May 1, PerfectMind will be live online and available for creating accounts, registering for Spring Session programs, and making online payments.  On May 6 you will be able to view Summer Session programs and registration for those will open May 16.  KAC Membership holders can register early starting May 14.

NOTE: If you want to register for a program that takes place between April 29 and May 1 or there shortly after, you should register before April 29 by visiting or calling the KAC at 403-782-1278.

Launch PerfectMind

 

Setup A New Account

  1. Launch PerfectMind
  2. Click "Create an Account" at the bottom of the box.
  3. Add the requested account details including your email address and click "Submit".
  4. At this point, you are already logged into your PerfectMind account! The system will send you an email with a temporary password for the next time you log in.
  5. When you log in with a temporary password you will be prompted to create a new one. Passwords must be at least 10 characters long, contain one uppercase letter and one digit, and cannot contain a sequence (e.g. 123456 or 123abc). Example:  Bucketlist1
  6. When logged in you will land on the "My Info" page. Here, you can check or edit your contact information and add email addresses, credit card information, family members, and additional contacts.
  7. Within the "Schedules" section of the site, Spring Session programs will be available for review and registration on May 1. 
  8. Summer Session programs will available to review on May 6 and will open up for registration on May 16.  KAC membership holders can register early starting on May 14. 
  9. Select the "Launch Website" button to visit the City of Lacombe's webpage for more information on programs, facilities, and services.
  10. Enhance your experience:  opt-in to receive important email alerts with program updates, cancellations, facility closures, special events, and other service changes; and save your credit card information to our encrypted and secure system for faster and easier future transactions.

Create your New Account

If you have any questions or issues setting up your account, please email  bookings@lacombe.ca or call 403-782-1278.

Freedom of Information and Privacy Clause The personal information that you provide to the City of Lacombe is collected under the authority of the Alberta Freedom of Information and Protection of Privacy (FOIP) Act – Section 33(c). The information will be used to manage and administer recreation programs, events, memberships and facility bookings. Collected personal information is protected from unauthorized access, collection, use, and disclosure in accordance with the FOIP Act, and can be reviewed and corrected upon request. Questions regarding the collection of personal information can be directed to: FOIP Coordinator, City of Lacombe, 5432-56 Ave, Lacombe, AB T4L 1E9, 403-782-6666 or 403-782-1281, foip@lacombe.ca.

 

Using a Transferred Account

  1. Login to PerfectMind using the username and temporary password provided in the email sent to you in late April. Didn’t receive it?  Check your junk or spam folders!
  2. Create a new password. Password must be at least 10 characters long, contain one uppercase letter, one digit, and cannot contain a sequence (e.g. 123456 or 123abc). Example:  Bucketlist1
  3. Once your password is reset, log in again using your new password.
  4. Once logged in, you will land on the "My Info" page. Here, you can check or edit your contact information and add email addresses, credit card information, family members, and additional contacts.
  5. Within the "Schedules" section of the site, you can view the KAC Spring Session programs and availability. Summer Session programs will be added for review on May 6 and open for registration on May 16 (May 14 for valid KAC membership holders). In “Schedules” you can also view your current facility bookings, including those for organizations for which you are the contact.
  6. Select the "Launch Website" button to visit the City of Lacombe's webpage for more information on programs, facilities, and services.

Verify your PerfectMind Account

 

Highlights

  • An up to date, user-friendly online application to register for recreation programs on any device, anytime, anywhere!
  • A family account feature to gather your whole family's activities and schedules in one place
  • Activity history tracking and more, at your fingertips in your personalized account
  • Robust search functions to search for activities by keyword, age, day, time or location
  • Real-time information on class availability plus immediate online registration and payment.

 

FAQ's

Expand/Contract Questions and Answers

  • Why switch to a new system?

  • Will account information from the old system automatically be transferred into the new system?

  • Why doesn't the City transfer all customer data to save people time?

  • Is my credit card information secure?

  • Can I still register in person at a City facility or on the phone?

  • Why aren’t notifications and emails automatic?

  • What should I expect in May 2019?

  • Where do I login?

  • Do I need to have an account to search for and view programs?

  • How do I search for an activity?

  • How do I register for an activity?

  • What will happen if I try to register for an activity that is full?

  • How do I know when I have successfully registered for a program, class, or activity?


Troubleshooting

Expand/Contract Questions and Answers

  • I previously held an account with the City of Lacombe Recreation, what will happen to it?

  • I have an account, but I can't see the course I registered for.

  • I have entered my credit card information, but I cannot adjust or delete it.